Issue logging into Studio

Incident Report for Otera

Resolved

The incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.
Posted Jul 09, 2026 - 10:00 CEST

Identified

We have identified the issue and working on a fix.
Posted Jul 09, 2026 - 09:48 CEST

Investigating

There is an issue logging into Otera Studio. We are currently investigating. All other systems are working normally
Posted Jul 09, 2026 - 08:58 CEST
This incident affected: EU (Studio Health - EU).